Terms and conditions

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.You have the right to cancel your order within seven days of placing your order, or seven days of receipt of the goods (whichever is the longer)

All stock items come with a 7 day return policy if you are at all dissatisfied (subject to being unused and returned in original packaging). Please note we cannot refund postage & packaging charges in this situation.

Contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 7 days of receipt.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate with postal insurance from your Post Office to enable us to process the refund for your return postage costs. You will be responsible for the returned Products until they reach us.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s